NO SALE OF ALCOHOL OR CIGARETTES TO UNDER 18'S
OUR STAFF DO NOT CARRY EXCESS CASH
OUR STAFF NEVER CARRY EXTRA STOCK
We will always ring the telephone number you supply when we are at your address, as we don't knock on doors to minimise disturbance to your neighbours, or in the case of a mistake.
To place an order we will require the full name, address including postcode and contact phone of the person placing the order.
Only the address supplied will be delivered to, orders cannot be changed mid-delivery.
Only the person who places the order may receive it on delivery, you may be asked to sign for receipt.
Only a residential or business address will be delivered to. No orders to public places, vehicles etc, will be accepted.
No sales of alcohol are permitted from the vehicle at any time. Orders must be rung through then packed at the warehouse.
No Add-Ons – Once in transit orders (alcohol) cannot be changed.
Drivers will refuse delivery to anyone that is;
1) Under the age of 18 (ID may be required)
2) Already Intoxicated
3) Under the Influence of Drugs
4) Abusive or Violent towards our staff
A register will be kept of all refusals, and the police and other bodies will have access to it.
All Drinks will be sold in sealed containers
All customers must be OVER 18 years of AGE to purchase age restricted products. (Deliveries of food only may be made to anyone)
We operate "Challenge 21" If the person whom orders and takes delivery of the alcohol appears to be under 21 years of age they will be required to provide Photo ID, otherwise the order will be cancelled.
Photo Id will only be accepted if it is a PASSPORT, DRIVING LICENCE or PORTMAN GROUP CARD.
Drivers will not have to enter a customers address asides from to set the box inside on the floor inside the door.
Any non-delivery (no answer at door) – will be recorded.
ALL violence or abuse of our staff will be actively reported to the police. These addresses will also be ineligible for future services.
---- Important Legal Information ----
Alcohol and Tobacco
We are fully licensed for the sale of Alcohol and hold a Premises licence in Torbay Council. We have licence conditions and procedures that include age verification and suitability for sale. These age policy's also complete our legal requirements within the UK for sale of Tobacco
All our services are for the UK market only and will not be exported.
Returns & Cancellations
Cancellations are possible until the goods have been dispatched (usually maximum 15 mins after ordering), this would be without penalty. Orders refused upon delivery will be liable to cover the £4 delivery charge. If unpaid this charge will be held until the next order placed. Returns are available if the buyer returns the goods, at their expense, to our office. Please contact us by telephone (all orders are serviced by telephone) for the return address. Returns will only be accepted on whole orders, not part products, and will be minus the delivery charge, and a 20% restocking fee.
We take your privacy seriously. We do not have access to your personal information when paying by credit or debit card, this is handled by our payment partner. We do not store credit or debit card details for any transactions. Your general data is protected under UK law, we comply with all UK data laws.
Torbay Beer Delivery is a off-licence delivery service. We deliver by hand immediately, directly to your door. We are open Friday, Saturday and Sunday Evenings from 10pm. For pricing of our products please navigate this website using the menu items on the left hand side.
Business Contact and Trading Details
To place an order please call - 07584990771
Torbay Beer Delivery LTD is registered in the UK. Company Number: 07784593
Registered Office: Beaconsfield, Bishops Court Hotel, Lower Warberry Road, Torquay, Devon, TQ1 1QS
For security we do not publish our warehouse address on this website - Please contact us if you have reason for this information and we will be pleased to supply it. It is held by all the responsible authorities for licensing purposes, including the Police and Local Council.
Delivery is fulfilled by Torbay Beer Delivery. We deliver our products directly to you by hand. Our typical order time is 15-20mins. For any questions, or to request the status of your order please call 07584990771.
All images used on this website, and in our other media are for representative purposes only. Actual products may vary to the images shown. for any specific questions please ask us during your order.